Billing Policy

At Auviene, we strive to ensure a smooth and secure payment experience for our customers. This policy outlines our billing and payment procedures for purchases made on our website.

1. Accepted Payment Methods

Auviene accepts payments through Shopify Payments, which supports the following payment methods for our customers:

  • Credit and Debit Cards (Visa, Mastercard, American Express, Maestro)

  • Apple Pay

  • Google Pay

  • Shop Pay

2. Payment Processing

  • All transactions are processed in USD ($).

  • Payments are charged at the time of purchase.

  • If a payment is declined, the order will not be processed, and customers will need to use an alternative payment method.

  • Customers are responsible for ensuring their payment method is valid and has sufficient funds.

3. Refund and Chargebacks

4. Payment Security

  • We use industry-standard encryption and security measures to process transactions.

  • Auviene does not store or have access to customers' full payment details.

  • Payments are processed through Shopify Payments, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standard).

5. Failed Transactions and Payment Issues

  • If a payment fails due to insufficient funds or card restrictions, customers should retry with a different payment method.

  • Orders that remain unpaid due to payment failure will be automatically canceled after 24 hours.

6. Contact Information

For billing-related inquiries, customers can reach us via:


Support Availability Hours: Monday through Sunday, 9:30 AM to 5:00 PM (US time).

Response Time: Our customer service team responds within 24-48 hours.