Billing Policy

At Auviene, we strive to ensure a smooth and secure payment experience for our customers. This policy outlines our billing and payment procedures for purchases made on our website.

1. Accepted Payment Methods

Auviene accepts payments through Shopify Payments, which supports the following payment methods for UK customers:

  • Credit and Debit Cards (Visa, Mastercard, American Express, Maestro)

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely, and Auviene does not store any payment details.

2. Payment Processing

  • All transactions are processed in GBP (£).

  • Payments are charged at the time of purchase.

  • If a payment is declined, the order will not be processed, and customers will need to use an alternative payment method.

  • Customers are responsible for ensuring their payment method is valid and has sufficient funds.

3. Taxes and Fees

  • All prices listed on our website include applicable UK VAT.

  • Customers are not responsible for any additional taxes beyond the listed price.

  • If any additional service fees apply, they will be disclosed before checkout.

4. Refund and Chargebacks

  • Refunds will be issued to the original payment method as per our Return and Refund Policy.

  • Customers disputing a charge should contact Auviene’s customer support before initiating a chargeback with their bank.

  • Fraudulent chargeback claims may result in account suspension.

5. Payment Security

  • We use industry-standard encryption and security measures to process transactions.

  • Auviene does not store or have access to customers' full payment details.

  • Payments are processed through Shopify Payments, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standard).

6. Failed Transactions and Payment Issues

  • If a payment fails due to insufficient funds or card restrictions, customers should retry with a different payment method.

  • Orders that remain unpaid due to payment failure will be automatically canceled after 24 hours.

7. Subscription and Recurring Payments

  • If Auviene introduces subscription-based services, customers will be notified in advance.

  • Recurring payments, if applicable, will be charged as per the agreed billing cycle.

8. Contact Information

For billing-related inquiries, customers can reach us via:

Phone number: +44 7447 315544

Email Address: support@auviene.com

Support Availability Hours : Monday through Sunday, 9:30 AM to 5:00 PM (GMT).

Legal Information:

Store Name: Auviene

Company name: SASHIONE LTD

Company number: 15406369

Physical Address: Carlisle Street, London, United Kingdom, W1D 3BJ