Frequently Asked Questions

1. Shipping Information

  • Do you ship internationally?

    Currently, Auviene offers free shipping exclusively within the United Kingdom.

  • What are the shipping costs and delivery times?

    We provide complimentary shipping on all UK orders. Orders are processed within 1 to 3 business days, followed by a shipping period of 5 to 12 business days. Therefore, you can expect your order to arrive within 6 to 15 business days from the date of purchase.

2. Order Management

  • Can I cancel my order?

    Yes, you can request a cancellation within 90 minutes of placing your order. After this window, the order enters processing, and cancellations are no longer possible. If your order has already been processed or shipped, please refer to our Return and Refund Policy for further assistance.

  • How can I track my order?

    Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress through our tracking portal.

3. Returns and Refunds

  • What is your return policy?

    Auviene accepts returns within 30 days of delivery. To qualify for a refund:

    • Items must be untorn/unworn in their original condition, and include all packaging.

    • Initiate the return process by contacting our customer support at support@auviene.com.

    • For returns due to a change of mind, customers are responsible for return shipping costs.

    • For defective or damaged items, Auviene covers the return shipping expenses and offers a full refund or replacement.

  • Which products are non-returnable?

    Used / Damaged items are not eligible to be returned.

4. Payment and Billing

  • What payment methods do you accept?

    We accept payments through Shopify Payments, which includes options such as Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay.

5. Customer Support

  • How can I contact Auviene?

    For any inquiries or assistance, you can reach out to our customer support team via:

    Phone number: +44 7447 315544

    Email Address: support@auviene.com

    Support Availability Hours : Monday through Sunday, 9:30 AM to 5:00 PM (GMT).

6. Additional Information

  • What happens if my order doesn't arrive?

    If your order hasn't arrived within the estimated delivery timeframe, please contact our customer support team. We will investigate the issue with the carrier and provide a suitable resolution, which may include a replacement or refund.

  • Do you offer exchanges?

    No, we do not offer exchanges, however, the best solution for this is to request a refund and return for your order, but you still need to be compliant with our policy's conditions

We hope this FAQ section addresses your questions. If you need further assistance, don't hesitate to reach out to us.

Should you have any inquiries, please contact us using the information provided below:

Phone number: +44 7447 315544

Email Address: support@auviene.com

Support Availability Hours : Monday through Sunday, 9:30 AM to 5:00 PM (GMT).

Legal Information:

Store Name: Auviene

Company name: SASHIONE LTD

Company number: 15406369

Physical Address: Carlisle Street, London, United Kingdom, W1D 3BJ