Frequently Asked Questions

1. Shipping Information

  • Do you ship internationally?

    No, currently Auviene ships only to addresses within the United States. 

  • What are the shipping costs and delivery times?

    In Auviene, we provide Free Standard Shipping to all orders. And orders are handled within 1 to 2 business days, followed by a transit period of 8 to 10 business days. Therefore, you can expect your order to arrive within 9 to 12 business days from the date of purchase.

2. Order Management

  • Can I cancel my order?

    Yes, you can request a cancellation within 24 hours of placing your order. After this window, the order enters processing, and cancellations are no longer possible. If your order has already been processed or shipped, please refer to our Return and Refund Policy for further assistance.

  • How can I track my order?

    Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress through our tracking portal.

3. Returns and Refunds

  • What is your return policy?

    Auviene accepts returns within 30 days of delivery. To qualify for a refund:

    • Items must be untorn/unworn in their original condition, and include all packaging.

    • Initiate the return process by contacting our customer support at support@auviene.com.

    • No Restocking Fees: We do not charge any restocking fees on returned items. Customers will receive a full refund for the product, excluding any shipping costs, provided that the return meets our conditions.

4. Payment and Billing

  • What payment methods do you accept?

    We accept payments through Shopify Payments, which includes options such as Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay.

5. Customer Support

  • How can I contact Auviene?

    For any inquiries or assistance, you can reach out to our customer support team via:

    Phone number: +447367067332

    Email Address: support@auviene.com

    Support Availability Hours : Monday through Sunday, 9:30 AM to 5:00 PM (US time).

    Response Time: Our customer service team responds within 24-48 hours.

6. Additional Information

  • What happens if my order doesn't arrive?

    If your order hasn't arrived within the estimated delivery timeframe, please contact our customer support team. We will investigate the issue with the carrier and provide a suitable resolution, which may include a replacement or refund.

  • Do you offer exchanges?

    No, we do not offer exchanges, however, the best solution for this is to request a refund and return for your order, then proceed to make a new order. For more information, please visit our policy.

We hope this FAQ section addresses your questions. If you need further assistance, don't hesitate to reach out to us.

Should you have any inquiries, please contact us using the information provided below:


Support Availability Hours: Monday through Sunday, 9:30 AM to 5:00 PM (US time).

Response Time: Our customer service team responds within 24-48 hours.