Cancellation Policy

At Auviene, we understand that circumstances may change, and you may need to cancel your order. To provide a fair and efficient shopping experience, we have established the following cancellation policy.

1. Cancellation Window

  • Customers can request a cancellation within 24 hours of placing an order.
  • After this period, the order will be processed, and cancellations will no longer be possible.
  • If the order has already entered the shipping process, customers must follow our Return and Refund Policy.

2. How to Request a Cancellation

To cancel an order within the allowed timeframe, please contact our customer support team immediately through one of the following methods:

Please include your order number and reason for cancellation in your request.

3. Refund for Canceled Orders

  • Approved cancellations will be refunded to the original payment method.
  • If approved, your refund could take up to 10 days for you to receive it, depending on your bank’s processing time.
  • If the order has been processed or shipped, customers must request a return instead of a cancellation.

4. Orders That Cannot Be Canceled

  • Any order beyond the 24 hour window.
  • Customised or personalised items, as they enter production immediately.

5. Customer Responsibility

  • Customers are responsible for reaching out as quickly as possible to ensure their request is processed within the 24 hour window.
  • We are not liable for delays in cancellation requests due to late contact attempts.

6. Contact Information

For cancellation-related inquiries, please reach out to our support team at:

Company name: SASHIONE LTD

Store Name: Auviene

Address: 70 Cambridge Road, Southampton, Hampshire, SO14 6US, United Kingdom

Email Address: support@auviene.com

Contact: Contact Form

Phone number: +44 7447 315544

Company number: 15406369

Support Availability Hours: Monday through Sunday, 9:30 AM to 5:00 PM (GMT).

Response Time: Our customer service team responds within 24-48 hours.